Have questions? Our support team is here to help you 24 hours a day, 7 days a week
We genuinely want to hear from you. Whether you're stuck on something, have a suggestion, or just want to say hello — our team is ready to help. Here's how to reach us:
Instant help from our support team
Available 24/7 on the platform
Ethereon Edge Inc.
Toronto, Ontario, Canada
24 hours a day, 7 days a week
Average response: Under 2 minutes
Responses within 24 hours
Usually much faster during business hours
Monday - Friday: 8 AM - 10 PM EST
Weekends: 9 AM - 6 PM EST
Click "Forgot Password" on the login page. You'll receive an email with reset instructions within minutes.
Most withdrawals process within 24 hours. Bank processing can add 1-3 business days. Contact support if it's been longer.
Yes! Go to Account Settings and select "Update Email." You'll need to verify both old and new addresses.
Upload a government ID and proof of address through the Verification section. Most verifications complete within 24 hours.